Catch dissatisfaction before they leave
Log each job, then send a short SMS after the visit. Customers reply 1–5 by text—private feedback tied to that job. You see who still needs a nudge and can add an optional Google review link when you’re ready.
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Why retention fails quietly
Most customers don’t complain. They just stop rebooking. By the time you notice, they’re gone. TaskFeedback asks right after every job—so you see low scores the same day and can reach out before they leave for good.
What is a task?
A task is any visit or job you log with customer and phone on the record. When you’re ready, send one short SMS after the job; they reply 1–5 by text. No portals, no logins—private feedback tied to that visit, with reminders and an optional Google review link when you want it.
Recurring services
- A cleaning visit
- A lawn cut
- A pest treatment
Property & facilities
- A maintenance ticket
- A turnover
- An inspection
Professional services
- A project milestone
- A support ticket closed
- A delivery or install
Early warning, not after-the-fact surveys
Feedback right after the job. Alerts when something’s wrong. Trends so you can act before customers leave.
Feedback tied to the job
Log customer, phone, and job details so every visit is on the record. Feedback is always about that job—not a random survey.
Text back 1–5
After the job, one SMS asks for a rating; customers reply with a number. No apps or logins—private feedback so they answer honestly.
Instant alerts for low scores
Get notified right away when someone rates low. Reach out the same day and fix the issue before they churn.
Follow-up & Google reviews
See who’s responded, send reminders, and add your Google review link in settings—the same message can include it when you’re ready.
Retention starts when you know they’re unhappy
Customers rarely complain before they leave. TaskFeedback asks after every job and alerts you to low scores—so you can respond before they’re gone.
- Surface dissatisfaction immediately so you can fix issues before churn
- Get instant alerts when a customer rates low—act the same day
- See trends by technician or service and spot problems early
- Simple setup: no portals or logins for customers
Who it’s for
Built for small and mid-size teams where retention matters and every job is a chance to keep a customer.
Recurring service businesses
Cleaning, landscaping, pest control, HVAC, and other home or field services that run on repeat visits.
Property management
Maintenance, turnovers, inspections—know how residents and owners feel after each touchpoint.
Agencies & professional services
MSPs, consultants, and service agencies that deliver projects or tickets and care about client satisfaction.
Task Feedback in four steps
Private rating by text—then an optional Google review link.
Log every job
Capture customer, phone, and job details so every visit is on the record.
Text for a quick rating
After the job, send an SMS and customers reply 1–5—private feedback tied to that job.
Follow up without the chaos
See who’s responded, send reminders when needed, and keep everything in one place.
Optional Google review link
Add your review link in settings and the same message can include it for anyone who wants a public Google review—same path for every customer, whether they rated high or low.
Thanks for choosing ABC Plumbing. How was today’s visit? Reply 1–5 (1 = poor, 5 = great).
5
Optional: Google review link in the same thread when you enable it in settings.
Reply by text, no app
Customers get a short SMS after the job and text back a number. Private feedback tied to that visit—no accounts or portals.
See who’s unhappy before they leave
Log every job, text for a private 1–5 rating, follow up in one place, and add an optional Google review link when you’re ready.
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